This section describes the knowledge and skills required for this unit

Required knowledge

Ancillary equipment operating procedures

Manufacturer instructions specifications and recommended operating procedures for ancillary equipment including preoperational checks

Relevant legislation regulations and codes of practice such as that relating to

antidiscrimination

environmental protection

work health and safety WHSoccupational health and safety OHS

Relevant organisational policies and procedures such as emergency procedures

Service timetables and network information

Workplace instructions and procedures for transporting customers with specific needs

Required skills

Adapt to differences in equipment in accordance with standard operating procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Communicate effectively with others when transporting customers with specific needs

Interact positively with customers with specific needs

Interpret and follow operational instructions and prioritise work

Modify activities depending on operational contingencies risk situations and environments

Operate electronic communication equipment to required protocol

Promptly report andor rectify any identified problems that may occur when transporting customers with specific needs in accordance with regulatory requirements and workplace procedures

Read and interpret instructions procedures information and signs relevant to transporting customers with specific needs

Use ancillary equipment

Work collaboratively with others when transporting customers with specific needs

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include demonstration of applying

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Assessment must include exercises demonstrate competent performance of the following in a range of situations

identifying different categories of specific need

correctly using ancillary equipment to assist customers with specific needs

identifying delays that may occur when assisting customers with specific needs and the correct procedures for dealing with them

identifying types of inquires that are likely to be made and providing appropriate responses

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Customers with specific needs may include:

Ancillary equipment may include:

Other personnel may include:

Services and/or operations may include:

Preparation may include visual check: